Support for Traqary
If Traqary behaves unexpectedly or you have questions about timers, Pro, documents or exports, send us the details and we will look into it.
Contact
Email: appsupport@dsapp.de Please include your device model, OS version, the app version if known, and whether the issue concerns timers, Traqary Pro, documents or exports.
Before you contact support
- Restart the app and retry the affected timer, document or export.
- Pro not unlocked after a reinstall or on a new device? Open Traqary Pro and tap “Restore purchases” with the same store account.
- For documents, check that your business details, country, rates and tax settings are complete.
- For exports, check free storage and that the system share sheet opens normally.
FAQ
Yes. Time tracking, clients, projects, rates, the widget and backups are free. Traqary Pro is an optional one-time in-app purchase for invoices, time statements and reports. There is no subscription.
No. If you downloaded Traqary while it was a paid app, Pro is unlocked for you automatically.
PDF invoices from your tracked time, XRechnung e-invoices (EN 16931) for clients in Germany, PDF time statements with hours per day and task, and XLSX/CSV reports. Which invoice documents are offered depends on the country you set as your business location.
No. There is no sign-up and no server. Everything is stored on your device, and the app works offline.
Yes. You can start, pause and resume several timers in parallel.
Yes. Create a backup (one JSON file), move it the way you like and restore it on the other device. Restoring replaces the data there after a confirmation.
English, German, French, Spanish, Italian, Dutch, Polish and Portuguese.
Only what you export or share yourself: PDF, XRechnung, XLSX, CSV or a backup file. There is no tracking and no analytics.