Support for Trakara
If Trakara behaves unexpectedly or you have questions about tracking, invoicing, or exports, send the details and we will review the case.
Contact
Email: appsupport@dsapp.de Please include your device model, OS version, app version if known, and whether the issue is related to timers, invoices, or exports.
Before you contact support
- Restart the app and retry the affected timer, invoice, or export flow.
- Check whether local permissions such as sharing files or notifications are available as expected.
- For invoice issues, verify that seller details, rates, and tax settings have been filled in completely.
- For export issues, confirm available storage and that the system share sheet opens normally on the device.
FAQ
No. The positioning is explicitly local and offline-first, with no required account, no cloud dependency, and no telemetry pressure.
Yes. The supplied product material and description both position parallel timers as a core capability.
Yes. The export surface includes PDF invoices, optional X-Rechnung output, plus CSV and XLSX exports for downstream workflows.
Yes. Trakara now creates a single human-readable JSON backup with clients, projects, tasks, timers, sessions, invoices, line items, settings, and the invoice logo. You can restore that file on another device of the same Trakara version.
No. It is a manual full-data backup, not continuous sync. The file stays with you and restoring it replaces the existing data after an explicit confirmation step.
Primarily freelancers, consultants, and small teams that want clean hourly billing without moving work history into someone else's service.
The product positioning is local-first with no cloud requirement. Data only leaves the device when you explicitly export or share it as PDF, CSV, XLSX, X-Rechnung, or a JSON backup file.